Contact Center Assistant - Work from home

Job Description: Arthur J. Gallagher is seeking a motivated and reliable Contact Center Assistant to join our team in Toronto, Ontario. This is a part-time, work from home position at the Associate level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Provide exceptional customer service by resolving issues and escalating to the appropriate department when necessary - Assist with data entry, document processing, and other administrative tasks as needed - Collaborate with colleagues worldwide to ensure a seamless customer experience - Utilize creativity and critical thinking skills to identify opportunities for process improvement

Requirements: - Strong communication skills and a customer-centric mindset - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office Suite and CRM software - High-speed internet connection and a quiet workspace at home - Motivated and reliable individual with a strong work ethic

Benefits: - Disability insurance - Paid Time Off (PTO) - Company-provided equipment for remote work

Working Environment: As a Contact Center Assistant at Arthur J. Gallagher, you will have the opportunity to collaborate with colleagues from around the world, fostering a global village mentality. This dynamic and diverse working environment encourages creativity, critical thinking, and professional growth.

Deadline to Apply: The deadline to apply for the Contact Center Assistant position is May 1, 2024.

Equal Opportunity Statement: Arthur J. Gallagher is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and strive to provide equal opportunities for all.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.