Contact Center Assistant - Work from home

Job Description:

Newmont Mining is seeking a motivated and confident individual to join our team as a Contact Center Assistant. This position is a work-from-home opportunity based in Toronto, Ontario, CA. This is a part-time position with entry-level seniority and requires at least 1 year of experience in a similar role.

Responsibilities: - Manage and respond to customer inquiries through various communication channels, including phone calls, emails, and live chat - Provide excellent customer service by addressing customer concerns and resolving issues in a timely and professional manner - Assist with data entry and administrative tasks as needed - Collaborate with team members to ensure consistent and efficient communication with customers - Utilize project management skills to prioritize tasks and meet deadlines - Demonstrate strong people management skills when interacting with colleagues and customers - Adhere to company policies and procedures to maintain a high level of professionalism

Requirements: - Must be motivated and confident in a customer-facing role - Strong project management skills to juggle multiple tasks effectively - Excellent people management skills to work well with team members and customers - Ability to adapt to change and work in a fast-paced environment - Proficient in Microsoft Office Suite and other relevant software programs - Excellent communication skills, both written and verbal - High school diploma or equivalent required; college degree preferred

Benefits: - Company-provided equipment for remote work - Life insurance coverage - Vision insurance options

Working Environment: At Newmont Mining, we offer a flexible working environment that values adaptability and efficiency. Our team is dedicated to supporting each other and providing excellent service to our customers.

Deadline to apply: July 4, 2024

Equal Opportunity Statement: Newmont Mining is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.