Contact Center Assistant - Work from home

Job Description:

We are looking for a Contact Center Assistant to join our team at Northwestern Mutual as a part-time, remote worker in Montreal, Quebec, CA. As an Associate Level position, we require at least 4 years of experience in customer service or related fields.

Responsibilities: 1. Handle inbound and outbound calls in a timely and professional manner. 2. Assist clients with inquiries, provide information on products and services, and resolve any issues they may have. 3. Update customer records and ensure accurate information is maintained. 4. Collaborate with team members to ensure a seamless customer experience. 5. Utilize our CRM system to track customer interactions and provide insights for improvements. 6. Adhere to company policies and procedures at all times.

Requirements: 1. Energetic and motivated individual who can handle high-volume calls with ease. 2. Strong teamwork skills and the ability to adapt to changing situations. 3. Excellent verbal and written communication skills. 4. Proficient in using customer service software and Microsoft Office suite. 5. Previous experience in a contact center or customer service role is a must. 6. Must have a quiet and professional workspace at home. 7. Proficiency in both English and French is preferred.

Benefits: 1. Profit sharing opportunities based on performance. 2. Remote work flexibility to allow for a better work-life balance. 3. Visa sponsorship for qualified candidates.

Working Environment: At Northwestern Mutual, we leverage data to inform decisions and drive strategic initiatives. As a Contact Center Assistant, you will have access to valuable data insights to enhance your performance and improve customer satisfaction.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Northwestern Mutual is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.