Contact Center Associate

Job Description:

KPMG is seeking a highly motivated and proactive Contact Center Associate to join our team in Montreal, Quebec. As an Associate level position, the Contact Center Associate will be responsible for providing exceptional customer service and support to clients through various channels including phone calls, emails, and live chat. The ideal candidate will have a minimum of 4 years of experience in a similar role and possess a strong drive to succeed while being able to work independently.

Responsibilities: - Serve as the first point of contact for clients seeking information or assistance - Respond to customer inquiries and resolve issues in a timely and professional manner - Handle a high volume of incoming calls and emails with efficiency and accuracy - Maintain a positive and helpful attitude while interacting with clients - Collaborate with team members to ensure a seamless customer experience - Utilize CRM software to track customer interactions and update client profiles - Identify opportunities to upsell or cross-sell products and services to customers - Participate in ongoing training and development programs to enhance skills and knowledge - Meet or exceed performance targets and quality standards set by management

Requirements: - 4 years of experience in a contact center or customer service role - Strong communication and interpersonal skills - Ability to work well under pressure and multitask effectively - Proficiency in using Microsoft Office and CRM software - Excellent presentation and teamwork skills - Driven to achieve success and exceed customer expectations - Independent and proactive in problem-solving - Must be eligible to work in Canada

Benefits: - Gym membership - Free accommodation - Travel opportunities - Flexible working environment that promotes innovation and collaboration

Equal Opportunity Statement: KPMG is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.

Deadline to Apply: April 10, 2024

If you are a driven and independent individual with a passion for customer service, we encourage you to apply for the Contact Center Associate position at KPMG in Montreal, Quebec. Join our dynamic team and take your career to the next level!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.