Contact Center Associate

Job Description:

We are seeking a skilled Contact Center Associate to join our team at CMS Energy in Vancouver, British Columbia. As a Contact Center Associate, you will be responsible for handling incoming and outgoing customer calls in a timely and professional manner. This part-time position at the Associate level requires at least 2 years of experience in a similar role.

Responsibilities: - Answering incoming calls from customers and addressing their inquiries or concerns - Making outbound calls to follow up on customer requests or resolve issues - Providing exceptional customer service and maintaining a positive attitude at all times - Documenting all interactions with customers accurately in the system - Collaborating with other team members to ensure seamless customer service - Adhering to company policies and procedures while assisting customers - Handling sensitive customer information with confidentiality and care

Requirements: - Resourceful and independent with the ability to problem-solve effectively - Strong strategic planning and time management skills - Excellent communication skills, both verbal and written - Ability to multitask and work efficiently in a fast-paced environment - Proficient in using computer systems and customer service software - A high school diploma or equivalent is required; additional certifications are a plus

Benefits: - Medical coverage - Vision insurance - Remote work flexibility - Opportunities for professional growth and development within the company

Working Environment: At CMS Energy, we strive to inject a sense of joy and vibrancy into our work environment. We believe in fostering a positive and inclusive atmosphere where employees feel motivated and valued.

Equal Opportunity Statement: CMS Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and respected.

Deadline to Apply: Please submit your application by April 17, 2024, to be considered for the Contact Center Associate position at CMS Energy in Vancouver, BC. We look forward to welcoming a dedicated and talented individual to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.