Contact Center Associate

Job Description:

Occidental Petroleum is seeking a confident and dedicated Contact Center Associate to join our team in Montreal, Quebec. As an Associate Level role, the Contact Center Associate will be responsible for handling incoming calls, emails, and other forms of communication from customers, clients, and internal stakeholders. This part-time position requires a minimum of 4 years of experience in customer service or a related field.

Responsibilities: - Answer incoming calls and respond to emails promptly and professionally - Provide information and assistance to customers and clients regarding products, services, and policies - Resolve customer complaints and issues in a timely and efficient manner - Escalate complex issues to the appropriate team members or managers - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure excellent customer service delivery - Assist with special projects and initiatives as needed - Perform other duties as assigned

Requirements: - High school diploma or equivalent - Minimum of 4 years of experience in customer service or a related field - Strong communication and interpersonal skills - Excellent analytical and problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and other relevant software - Flexible schedule to accommodate part-time hours - Planning and organizational skills

Benefits: - Life insurance coverage - Free accommodation option available - Company-provided equipment

Working Environment: As a Contact Center Associate at Occidental Petroleum, you will be part of a team that leads the industry through cutting-edge ideas and solutions. We value collaboration, innovation, and dedication to excellence in all that we do.

Deadline to Apply: Interested candidates must submit their applications by April 17, 2024.

Equal Opportunity Statement: Occidental Petroleum is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.