Contact Center Associate

Job Description:

As a Contact Center Associate at Tenet Healthcare in Vancouver, British Columbia, you will be responsible for providing exceptional customer service and support to patients, caregivers, and healthcare professionals. You will serve as the primary point of contact for inquiries, scheduling appointments, resolving issues, and providing information regarding healthcare services offered by the company.

Responsibilities: - Answer incoming calls and respond to emails in a professional and timely manner - Assist patients in scheduling appointments, coordinating referrals, and obtaining necessary documentation - Provide accurate information about healthcare services, insurance coverage, and billing inquiries - Resolve customer complaints and issues with empathy and efficiency - Maintain accurate and detailed records of all interactions with customers - Collaborate with other team members to ensure comprehensive support for customers - Adhere to company policies and procedures to ensure compliance and confidentiality

Requirements: - 3 years of experience in customer service or a related field - Strong communication skills and the ability to empathize with customers - Adaptable and resilient in a fast-paced and changing environment - Excellent time management and organizational skills - Ability to manage multiple priorities and tasks effectively - Experience in people management and conflict resolution is a plus

Benefits: - Training and professional development opportunities to enhance your skills and capabilities - Company transportation options for commuting to and from work - Disability insurance coverage for peace of mind

Working Environment: At Tenet Healthcare, we embrace a culture that challenges norms and encourages bold thinking. You will have the opportunity to work in a dynamic and supportive team environment where your contributions are valued and recognized.

Equal Opportunity Statement: Tenet Healthcare is an equal opportunity employer and is committed to creating an inclusive and diverse workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

Deadline to Apply: May 7, 2024

We look forward to welcoming talented and dedicated individuals to join our team at Tenet Healthcare in Vancouver, BC as Contact Center Associates. Apply now and be a part of our mission to provide exceptional healthcare services to our community.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.