Contact Center Associate

Job Description:

As a Contact Center Associate at Spectra Energy, you will be responsible for handling inbound and outbound calls from customers and providing excellent customer service. This role requires a high level of independence and resourcefulness, as you will need to quickly and effectively resolve customer inquiries and issues. You will also be responsible for managing customer relationships, negotiating solutions, and ensuring customer satisfaction.

Responsibilities: - Handle incoming calls from customers and provide support and solutions to their inquiries - Make outbound calls to follow up on customer issues and ensure resolution - Manage customer relationships and maintain a high level of customer satisfaction - Utilize negotiation skills to resolve customer complaints and issues - Collaborate with other team members to improve customer service processes and procedures - Maintain accurate records of customer interactions and transactions - Stay up to date on company products and services to effectively assist customers - Provide feedback to management on customer trends and issues

Requirements: - Minimum of 4 years of experience in a customer service or contact center role - Strong negotiation skills and the ability to effectively manage customer relationships - Excellent people management skills and the ability to work well in a team environment - Independent and resourceful mindset with the ability to problem solve on the spot - Excellent communication skills, both written and verbal - Ability to work well under pressure and handle a high volume of calls - Proficient in using computer systems and software programs - Bachelor's degree in a related field preferred

Benefits: - Travel opportunities for training and conferences - Life insurance coverage - Company-provided transportation for commuting to and from work

Working Environment: At Spectra Energy, we prioritize employee well-being through health and wellness initiatives. Our contact center is designed to provide a comfortable and supportive environment for our employees to thrive in. We offer opportunities for growth and development within the company and encourage a positive and collaborative work culture.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Spectra Energy is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome and encourage applications from qualified individuals of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.