Contact Center Associate - Work from home

Job Description:

Lincoln National is seeking a Contact Center Associate to join our team in Montreal, Quebec, CA. This position is a part-time opportunity at the Associate level with a requirement of 3 years of experience in a similar role. As a Contact Center Associate, you will be responsible for handling customer inquiries and providing exceptional service over the phone and through various online channels. This is a work-from-home position, offering flexibility and the opportunity to work remotely.

Responsibilities: - Answer incoming customer calls and respond to inquiries in a professional and efficient manner - Provide support and assistance to customers regarding product information, account inquiries, and issue resolution - Utilize company systems to access customer information, update records, and process transactions - Collaborate with team members to ensure timely and accurate resolution of customer issues - Maintain a high level of customer satisfaction by exceeding expectations and delivering exceptional service - Adhere to company policies and procedures to ensure compliance and confidentiality of customer information - Continuously improve skills and knowledge through training and development opportunities

Requirements: - 3 years of experience in a customer service or contact center role - Strong communication skills with the ability to explain complex information clearly and concisely - Resourceful and confident in problem-solving and decision-making - Ability to work effectively in a team environment and collaborate with colleagues - Proficiency with computer systems, including Microsoft Office and CRM software - Must have a quiet workspace, reliable internet connection, and access to necessary equipment for remote work

Personality Traits: - Resourceful: Ability to find solutions and solve problems independently - Confident: Self-assured in interactions with customers and team members

Soft Skills: - Teamwork: Ability to work collaboratively with others to achieve common goals - Cooperation: Willingness to adapt and work effectively with different personalities and work styles

Benefits: - Relocation allowance for eligible candidates - Free food and snacks during working hours - Travel and spending expenses covered for company-related activities

Working Environment: - Embrace and navigate change seamlessly in a dynamic and evolving environment - Supportive and inclusive culture that values diversity and individual contributions

Deadline to Apply: May 15, 2024

Equal Opportunity Statement: Lincoln National is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, disability, sexual orientation, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.