Remote Contact Center Manager

TravelCenters of America is seeking a reliable and adaptable Remote Contact Center Manager to join our team in Vancouver, British Columbia, Canada. This part-time position is ideal for a candidate with at least 6 years of experience in a contact center environment looking to take on a mid-to-senior level role.

As the Remote Contact Center Manager, you will be responsible for overseeing the operations of our contact center team, ensuring high levels of customer service and satisfaction. Your primary duties will include managing a team of remote contact center agents, monitoring performance metrics, analyzing data to identify areas for improvement, and implementing strategies to achieve KPIs.

In addition to managing day-to-day operations, you will also be responsible for developing and implementing training programs for contact center agents, as well as conducting regular performance evaluations to ensure consistent high-quality service delivery. You will work closely with other departments to ensure seamless communication and collaboration across the organization.

The ideal candidate will possess excellent presentation skills and attention to detail, as well as a proven track record of success in a contact center management role. You must be able to work independently, prioritize tasks effectively, and adapt to changing priorities in a fast-paced environment.

TravelCenters of America offers a supportive and inclusive working environment that values creativity and innovation. As part of our team, you will have access to company equipment, relocation allowance, and vision insurance benefits.

To apply for this position, please submit your application by April 29, 2024. We are an equal opportunity employer and welcome applicants from all backgrounds.

If you meet the requirements and are looking for a challenging and rewarding opportunity in the contact center industry, we encourage you to apply for the Remote Contact Center Manager position at TravelCenters of America. Join us in delivering exceptional customer service and driving success for our organization.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.