Contact Center Manager

Job Description:

Stantec is seeking a part-time Contact Center Manager to join our team in Vancouver, British Columbia. As a Contact Center Manager, you will be responsible for overseeing the performance and operations of our contact center team. We are looking for a confident and motivated individual with excellent cooperation and time management skills.

Responsibilities: - Oversee the daily operations of the contact center team - Develop and implement strategies to improve customer service and efficiency - Monitor and analyze performance metrics to ensure team goals are met - Train and coach contact center staff to enhance their skills and performance - Handle escalated customer inquiries and complaints - Implement quality assurance processes to ensure high standards of service - Collaborate with other departments to ensure seamless communication and resolution of issues - Stay up-to-date on industry trends and best practices in contact center management

Requirements: - Bachelor's degree in Business Administration or a related field - At least 6 years of experience in contact center management - Strong leadership and communication skills - Proven track record of improving contact center performance - Ability to work in a fast-paced environment and multitask effectively - Proficiency in MS Office and contact center software - Understanding of contact center KPIs and metrics

Benefits: - Travel opportunities - Dental insurance - Joining bonus

Working Environment: At Stantec, we believe in supporting our employees in their personal and professional development. We provide a collaborative and inclusive work environment where employees can thrive and grow in their careers.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Stantec is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.