Remote Contact Center Manager

Job Description: Tesoro is seeking a dedicated Remote Contact Center Manager to join our team in Montreal, Quebec, CA. As a Mid-to-Senior level professional with at least 8 years of experience, the Remote Contact Center Manager will be responsible for overseeing all aspects of our contact center operations. This part-time role requires a hardworking and resourceful individual who possesses strong planning and negotiation skills.

Responsibilities: 1. Manage a team of remote contact center agents to ensure outstanding customer service and support. 2. Develop and implement strategies to improve contact center efficiency and performance. 3. Monitor key performance indicators (KPIs) to track and analyze the effectiveness of contact center operations. 4. Collaborate with cross-functional teams to address customer concerns and resolve issues in a timely manner. 5. Conduct regular training sessions to enhance the skills and knowledge of contact center agents. 6. Utilize contact center software and tools to optimize operations and enhance customer interactions. 7. Provide regular reports and updates to senior management on contact center performance and initiatives. 8. Implement quality assurance programs to maintain high levels of customer satisfaction. 9. Stay informed about industry trends and best practices to drive continuous improvement in contact center operations.

Requirements: 1. Bachelor's degree in business administration or a related field (preferred). 2. Minimum of 8 years of experience in contact center management. 3. Excellent communication and leadership skills. 4. Strong analytical and problem-solving abilities. 5. Proficiency in contact center software and tools. 6. Ability to work independently and remotely. 7. Experience in managing remote teams is a plus.

Benefits: - Vision insurance - Retirement plan - Free food

Equal Opportunity Statement: Tesoro is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 16, 2024

Join our team at Tesoro and help us create an inclusive culture that values and respects all perspectives!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.