Remote Contact Center Manager

Job Description:

Enbridge is seeking a highly motivated Remote Contact Center Manager to join our team in Vancouver, British Columbia. This part-time Associate Level position requires a minimum of 5 years of experience in the contact center industry. As a Remote Contact Center Manager, you will be responsible for overseeing a team of remote customer service representatives and ensuring that they provide exceptional service to our customers.

Responsibilities: - Lead and manage a team of remote customer service representatives - Develop and implement training programs for new hires - Monitor team performance and provide feedback and coaching as needed - Handle customer escalations and resolve issues in a timely manner - Collaborate with other departments to improve processes and enhance the customer experience - Analyze data and metrics to identify areas for improvement - Ensure compliance with company policies and procedures - Stay up to date on industry trends and best practices

Requirements: - 5+ years of experience in the contact center industry - Strong leadership skills and the ability to motivate and inspire a remote team - Excellent communication and interpersonal skills - Driven and adaptable personality traits - Excellent time management skills - Visa sponsorship available - Willingness to travel for training and team meetings - Employee discounts on products and services

Working Environment: At Enbridge, we strive to spark creativity and motivation in an environment that inspires greatness. As a Remote Contact Center Manager, you will have the opportunity to work with a dynamic team and contribute to the success of our organization. We believe in fostering a culture of growth and development, where every team member has the opportunity to reach their full potential.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: Enbridge is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.