Contact Center Manager - Work from home

Job Description:

PVH is seeking a dynamic and experienced Contact Center Manager to work from home in Montreal, Quebec, CA. This part-time position requires a mid-to-senior level professional with at least 6 years of experience in contact center management. The ideal candidate will possess a high level of energy and independence, along with strong adaptability and people management skills.

Responsibilities:

- Manage a team of remote customer service representatives to ensure a high level of service delivery - Develop and implement contact center strategies to enhance customer satisfaction and increase efficiency - Monitor key performance indicators and provide regular performance feedback to team members - Conduct regular training sessions and performance evaluations to improve team performance - Handle escalated customer complaints and provide timely resolutions - Collaborate with other departments to enhance cross-functional communication and improve customer experience - Develop and implement quality assurance processes to ensure high standards of service delivery - Stay updated on industry trends and best practices to continuously improve contact center operations

Requirements:

- Bachelor's degree in Business Administration or related field - Minimum of 6 years of experience in contact center management - Proven track record of successfully managing remote teams - Excellent communication and interpersonal skills - Strong leadership and decision-making abilities - Proficiency in contact center software and tools - Ability to work independently and handle multiple tasks simultaneously - Energetic and adaptable personality traits - Experience in people management and conflict resolution

Benefits: - Paid Time Off (PTO) - Paid sick leave - Free accommodation for work from home employees

Working Environment: At PVH, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in providing equal opportunities to all employees and creating a supportive work environment that fosters growth and development.

Deadline to Apply: Please submit your application by May 1, 2024.

Equal Opportunity Statement: PVH is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable laws. PVH is committed to creating a diverse and inclusive workplace where all employees feel welcomed, valued, and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.