Contact Center Manager - Work from home

Job Description:

Dana Holding is seeking a motivated and hardworking Contact Center Manager to work remotely from home in Vancouver, British Columbia. As a Contact Center Manager, you will be responsible for overseeing and managing a team of remote customer service representatives to ensure the highest level of customer satisfaction.

Responsibilities: - Manage and supervise a team of remote customer service representatives - Monitor team performance and provide coaching and feedback as needed - Develop and implement customer service policies and procedures - Handle escalated customer inquiries and complaints - Analyze data and metrics to improve team performance and customer satisfaction - Collaborate with other departments to ensure a seamless customer experience - Stay up to date on industry trends and best practices in customer service

Requirements: - 6+ years of experience in a contact center or customer service management role - Strong leadership and communication skills - Ability to work independently and manage a remote team effectively - Proven track record of exceeding customer expectations - Persuasion and attention to detail skills - Bachelor's degree in business administration or a related field preferred

Benefits: - Remote work flexibility - Company transportation - Free accommodation

Working Environment: At Dana Holding, we are dedicated to understanding and exceeding customer expectations. We strive to create a positive and supportive work environment where employees can thrive and grow professionally.

Equal Opportunity Statement: Dana Holding is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.