Contact Center Manager - Work from home

Job Description:

Spectra Energy is seeking a motivated and adaptable Contact Center Manager to work from home in Toronto, Ontario. As a part-time Associate level position, the Contact Center Manager will be responsible for overseeing the daily operations of our contact center, ensuring that our customers receive top-notch service and support.

Responsibilities: - Manage a team of contact center agents, providing guidance and support as needed - Monitor call volume and ensure that service levels are maintained - Develop and implement strategies to improve customer satisfaction and retention - Conduct regular performance reviews and provide feedback to agents - Analyze data and trends to identify areas for improvement - Work closely with other departments to resolve escalated customer issues - Stay up-to-date on industry trends and best practices in customer service

Requirements: - 5 years of experience in a contact center or customer service role - Strong emotional intelligence and communication skills - Motivated and adaptable personality - Ability to work independently and prioritize tasks effectively - Comfortable working from home and using remote communication tools - Excellent problem-solving skills and a customer-focused mindset

Benefits: - Medical coverage - Retirement plan - Paid sick leave

Working Environment: At Spectra Energy, we believe in building strong connections and treating our colleagues like an extended family. Our team is supportive, collaborative, and dedicated to providing the best possible service to our customers.

Deadline to Apply: Please submit your application by June 1, 2024

Equal Opportunity Statement: Spectra Energy is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.