Contact Center Manager - Work from home

Global Partners is seeking a highly motivated and experienced individual to join our team as a Contact Center Manager to work from home in Vancouver, British Columbia, CA. This is a part-time position with a mid-to-senior level of seniority, requiring a minimum of 7 years of experience in a similar role.

Responsibilities: - Manage a team of contact center agents remotely to ensure customer satisfaction and operational efficiency. - Develop and implement strategies to improve contact center performance metrics, such as call response times, customer satisfaction scores, and first call resolution rates. - Monitor and analyze data to identify trends and areas for improvement within the contact center operation. - Provide coaching and training to contact center agents to enhance their skills and performance. - Collaborate with other departments to address customer escalations and ensure a seamless customer experience. - Implement and oversee quality assurance programs to maintain high standards of service delivery. - Conduct regular performance evaluations and provide feedback to contact center agents. - Stay up-to-date with industry trends and best practices in contact center management.

Requirements: - 7+ years of experience in contact center management or a related field. - Proven track record of driving results and improving operational performance. - Strong leadership skills with the ability to motivate and inspire a remote team. - Excellent communication and interpersonal skills. - Driven and dedicated to achieving team and company goals. - Strong problem-solving abilities and the ability to make decisions under pressure. - Proficiency in using contact center software and tools. - Time management skills to effectively prioritize tasks and meet deadlines.

Personality Traits: - Driven - Dedicated

Soft Skills: - Time management - Problem-solving

Benefits: - Joining Bonus - Paid Time Off (PTO) - Employee discounts

Working Environment: Global Partners offers a flexible work environment that adapts to change with speed and efficiency, allowing employees to work from the comfort of their own homes.

Deadline to apply: June 26, 2024

Equal opportunity statement: Global Partners is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.