Contact Center Officer

Job Description:

Ingram Micro is looking for a Contact Center Officer to join our team in Montreal, Quebec. This part-time position at the Associate Level requires at least 3 years of experience in a similar role. As a Contact Center Officer, you will be responsible for providing exceptional customer service and support to our clients via phone, email, and chat.

Responsibilities: - Answering incoming calls and responding to customer inquiries in a professional and timely manner - Providing product information, pricing, and availability to customers - Escalating any issues or complaints to the appropriate department for resolution - Processing orders and returns accurately and efficiently - Maintaining accurate records of customer interactions and transactions - Collaborating with other departments to ensure customer satisfaction - Keeping up-to-date with product knowledge and company policies

Requirements: - Excellent communication skills, both verbal and written - Ability to multitask and prioritize tasks in a fast-paced environment - Strong problem-solving skills and attention to detail - Resourceful and resilient attitude when dealing with challenging situations - Adaptability to changes in procedures and technology - Time management skills to meet deadlines and quotas - Previous experience in a contact center or customer service role is preferred

Benefits: - Dental insurance - Paid sick leave - Travel opportunities

Working Environment: At Ingram Micro, we embrace a culture that challenges norms and encourages bold thinking. Our team is diverse, inclusive, and collaborative, providing a supportive environment for personal and professional growth.

Equal Opportunity Statement: Ingram Micro is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse workforce and we actively encourage applications from underrepresented groups.

Deadline to apply: May 15, 2024

Join our team at Ingram Micro and make a difference in the world of customer service. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.