Contact Center Officer - Work from home

Responsibilities: 1. Handle inbound and outbound calls, emails, and chats from customers in a professional and friendly manner 2. Provide exceptional customer service by promptly and accurately addressing customer inquiries and resolving issues 3. Utilize effective communication skills to build rapport with customers and ensure a positive interaction 4. Maintain a high level of product knowledge to assist customers with menu items, promotions, and specials 5. Adhere to company policies and procedures to ensure consistency in customer service delivery 6. Document customer interactions in the company's CRM system for future reference and follow-up 7. Collaborate with team members to share best practices and contribute to a positive work environment 8. Meet or exceed performance metrics and KPIs set by the company to ensure customer satisfaction and operational efficiency

Requirements: 1. High school diploma or equivalent 2. Strong written and verbal communication skills 3. Ability to work independently and as part of a team 4. Proficiency in using basic computer software and CRM systems 5. Availability to work weekends and evenings as needed 6. Previous customer service experience is an asset but not required 7. Must have a quiet and dedicated workspace at home with high-speed internet access 8. Must be legally eligible to work in Canada

Equal Opportunity Statement: Yum Brands is an equal opportunity employer and welcomes applicants from all backgrounds, including those with disabilities and those from diverse cultural and ethnic backgrounds. We are committed to creating a supportive and inclusive work environment where all employees feel valued and respected. All qualified candidates will be considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.