Contact Center Officer - Work from home

Job Description:

Procter & Gamble is seeking a Contact Center Officer to work from home in Toronto, Ontario on a part-time basis. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role. This position offers the opportunity to work independently and requires a dedicated individual with strong leadership and innovation skills.

Responsibilities: 1. Respond to incoming customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers with product information, order processing, and issue resolution. 3. Educate customers about Procter & Gamble products and services. 4. Manage and update customer accounts and information accurately. 5. Collaborate with team members to ensure seamless customer service experience. 6. Meet and exceed customer satisfaction goals.

Requirements: 1. At least 4 years of experience in a customer service or contact center role. 2. Strong communication skills, both verbal and written. 3. Ability to work independently and prioritize tasks effectively. 4. Demonstrated leadership and problem-solving abilities. 5. Innovative mindset and willingness to learn new processes. 6. Proficiency in using CRM software and Microsoft Office Suite. 7. High school diploma or equivalent.

Benefits: 1. Paid overtime for hours worked beyond regular schedule. 2. Company equipment provided for remote work. 3. Paid sick leave for unforeseen absences. 4. Opportunities for career growth and advancement within Procter & Gamble.

Working Environment: At Procter & Gamble, we value diversity and strive to create an inclusive culture that respects all perspectives. We believe in equal opportunities for all employees, regardless of race, gender, religion, sexual orientation, or disability.

Deadline to Apply: Interested candidates should apply by May 28, 2024.

Equal Opportunity Statement: Procter & Gamble is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.