Contact Center Officer - Work from home

Job Description:

Raymond James Financial is seeking a motivated and passionate Contact Center Officer to join our team in Toronto, Ontario. This is a part-time, entry-level position that allows you to work from the comfort of your own home. As a Contact Center Officer, you will be responsible for providing exceptional customer service and support to clients contacting the company.

Responsibilities: 1. Handle inbound and outbound calls from clients in a professional and courteous manner. 2. Assist clients with inquiries, account information, and resolving issues or concerns. 3. Work closely with other team members to ensure a seamless customer experience. 4. Utilize problem-solving skills to address client needs effectively. 5. Maintain accurate records of customer interactions and transactions. 6. Collaborate with other departments to escalate and resolve complex issues. 7. Participate in ongoing training and development opportunities to enhance job performance. 8. Work on special projects as assigned by management.

Requirements: 1. Must be motivated and passionate about providing excellent customer service. 2. Strong problem-solving skills and the ability to manage projects effectively. 3. Excellent communication skills, both written and verbal. 4. Ability to work independently and as part of a team. 5. High school diploma or equivalent. 6. No prior experience required - training will be provided. 7. Must have a quiet workspace at home with reliable internet connection. 8. Access to a computer or laptop with a webcam and headset.

Benefits: - Disability insurance - Visa sponsorship for qualified candidates - Travel opportunities for top performers

Working Environment: At Raymond James Financial, we prioritize employee well-being through health and wellness initiatives. We believe in creating a positive and supportive work environment where employees can thrive and grow.

Equal Opportunity Statement: Raymond James Financial is an equal opportunity employer and is committed to providing a work environment free from discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.

Deadline to Apply: June 26, 2024

If you meet the requirements and are looking to kickstart your career in the financial industry, we encourage you to apply for the Contact Center Officer position at Raymond James Financial. Join our team and embark on a rewarding journey with us.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.