Contact Center Representative

Job Description:

NiSource is seeking a dynamic and enthusiastic Contact Center Representative to join our team in Montreal, Quebec. This part-time entry-level position is perfect for someone with 1 year of experience in customer service who is energetic and passionate about delivering exceptional service to our customers.

Responsibilities: 1. Answering incoming calls and responding to customer inquiries promptly and professionally 2. Providing information to customers about products and services 3. Resolving customer complaints and issues in a timely and efficient manner 4. Processing customer orders and managing customer accounts 5. Maintaining accurate records of customer interactions and transactions 6. Collaborating with team members to improve overall customer satisfaction 7. Participating in training and development programs to enhance communication and problem-solving skills 8. Representing NiSource in a positive light and adhering to company policies and procedures at all times

Requirements: 1. High school diploma or equivalent 2. Excellent communication and interpersonal skills 3. Ability to multitask and work in a fast-paced environment 4. Proficiency in Microsoft Office and CRM systems 5. Energetic and passionate about providing exceptional customer service 6. Innovative and cooperative mindset 7. Ability to work well in a team environment

Benefits: - Disability insurance - Paid sick leave - Parental leave

Working Environment: At NiSource, we believe in giving back to the community through corporate social responsibility initiatives. As a Contact Center Representative, you will have the opportunity to make a positive impact on the community through volunteer work and charitable donations.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: NiSource is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.