Remote Contact Center Specialist

Job Description:

Eli Lilly is seeking a Remote Contact Center Specialist to join our team in Toronto, Ontario. This part-time Associate Level position requires a motivated and resourceful individual with at least 3 years of experience in a contact center environment. The ideal candidate will possess strong analytical skills and have the ability to make decisions quickly and efficiently.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat - Provide exceptional customer service and resolve issues in a timely manner - Utilize company systems and databases to accurately document customer interactions - Collaborate with team members to meet and exceed performance metrics - Stay up to date on product knowledge and company policies - Adhere to all company guidelines and procedures

Requirements: - 3+ years of experience in a contact center or customer service role - Excellent communication skills, both verbal and written - Strong analytical skills and the ability to make decisions under pressure - Motivated and resourceful personality traits - Ability to work effectively in a remote environment - High school diploma or equivalent required

Benefits: - Company transportation for work-related travel - Paid overtime for additional hours worked - Employee discounts on company products

At Eli Lilly, we believe in recognizing and rewarding employees based on performance and merit. Our working environment is supportive and collaborative, with opportunities for growth and development.

Deadline to apply: May 11, 2024

Equal Opportunity Statement: Eli Lilly is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.