Remote Contact Center Specialist

Job Description:

Mondelēz International is seeking a Remote Contact Center Specialist to join our dynamic team in Montreal, Quebec. As a part-time Associate Level position, this role requires 2 years of experience in the field.

Responsibilities: - Handle inbound and outbound calls from customers in a remote contact center environment - Provide exceptional customer service and resolve inquiries in a timely and professional manner - Utilize communication skills to effectively address customer concerns and build positive relationships - Assist with product information, orders, and general inquiries - Collaborate with team members to meet and exceed performance goals - Utilize strategic planning and leadership skills to contribute to the success of the contact center operations - Adapt to changing business needs and work efficiently in a fast-paced environment

Requirements: - Strong adaptability and a driven personality to excel in a remote work setting - Excellent communication and interpersonal skills - Ability to prioritize and multitask effectively - Familiarity with contact center software and customer service practices - Strategic planning skills and leadership qualities - Previous experience in a customer service or contact center role is preferred

Benefits: - Gym membership - Dental insurance - Relocation allowance - Opportunities for career growth and development

Working Environment: At Mondelēz International, we prioritize building strong connections and treating colleagues like an extended family. Our team values collaboration, respect, and support to create a positive work environment.

Deadline to Apply: June 28, 2024

Equal Opportunity Statement: Mondelēz International is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We celebrate and value the unique perspectives and experiences of all employees, regardless of race, gender, age, religion, sexual orientation, or any other characteristic. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.