Contact Center Specialist - Work from home

Job Description:

WESCO International is currently seeking a Contact Center Specialist to work from home in Montreal, Quebec, CA. This part-time position at the Associate Level requires a minimum of 2 years of experience in a customer service or contact center role. The ideal candidate will be resilient, passionate, innovative, and possess strong strategic planning skills.

Responsibilities: - Handle inbound and outbound customer calls to provide excellent customer service - Assist customers with product inquiries, orders, returns, and other inquiries - Resolve customer complaints or issues in a professional and timely manner - Follow up with customers to ensure satisfaction and address any additional needs - Utilize company systems and tools to input and track customer information and interactions - Collaborate with team members and other departments to ensure seamless customer service experience

Requirements: - 2 years of experience in a customer service or contact center role - Strong communication skills and ability to empathize with customers - Proficient in using computer systems and software for data entry and customer support - Ability to work independently and manage time effectively - High school diploma or equivalent required - Must have a quiet and professional workspace at home with reliable internet connection - Resilient and passionate about providing exceptional customer service - Strong strategic planning skills and innovative thinking

Benefits: - Vision insurance - Medical coverage - Company equipment provided for remote work

Working Environment: At WESCO International, we foster transparency and open dialogue for effective communication at all levels. Our team values collaboration, support, and continuous improvement to deliver the best service to our customers.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: WESCO International is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.