Customer Care Assistant

Job Description:

Gap is seeking a dedicated and passionate Customer Care Assistant to join our team in Vancouver, British Columbia. As a part-time Associate Level position, the Customer Care Assistant will play a crucial role in providing exceptional customer service to our clients. With a minimum of 4 years of experience in a similar role, the ideal candidate will possess excellent communication skills, emotional intelligence, and strong decision-making abilities.

Responsibilities: - Respond to customer inquiries and resolve any issues promptly and effectively - Provide product information, sizing, and styling advice to customers - Process orders, exchanges, and returns in an accurate and timely manner - Collaborate with other team members to ensure a seamless customer experience - Maintain a clean and organized work environment - Assist with inventory management and restocking of merchandise - Uphold company standards for customer service excellence

Requirements: - Minimum 4 years of experience in a customer service role - Excellent communication skills, both written and verbal - Strong emotional intelligence and ability to empathize with customers - Proven decision-making skills in high-pressure situations - Ability to multi-task and prioritize tasks effectively - Proficiency in Microsoft Office Suite and experience with CRM systems - Must be able to work flexible hours, including evenings and weekends

Benefits: - Parental leave for new parents - Medical coverage for all employees - Free food provided during shifts - Opportunities for career development and growth within the company

Working Environment: At Gap, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to creating a positive and inclusive work environment where every employee is valued and respected. We encourage creativity and innovation in our team members and provide ongoing training and support to help you reach your full potential.

Equal Opportunity Statement: Gap is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, sexual orientation, or any other protected status. We believe that diversity is essential to our success and strive to create a workplace where everyone feels respected and valued. Join us in building a better future for all!

Deadline to Apply: June 25, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.