Remote Customer Care Assistant

Job Description:

We are looking for a Remote Customer Care Assistant to join our team at CIBC in Toronto, Ontario. As a part-time entry-level position, the Remote Customer Care Assistant will be responsible for providing exceptional customer service and support to clients through various communication channels. This role offers the opportunity to work remotely, making it a great fit for individuals looking for flexibility and independence in their work environment.

Responsibilities: - Handle customer inquiries and complaints with professionalism and a customer-centric approach - Assist clients with account inquiries, transactions, and general banking services - Troubleshoot technical issues and provide guidance on digital banking platforms - Collaborate with team members and internal departments to resolve customer concerns efficiently - Maintain accurate records of customer interactions and transactions - Stay up to date on banking products, services, and policies to provide accurate information to clients - Assist with special projects and initiatives as assigned by management

Requirements: - Strong communication skills, both verbal and written - Ability to work independently and adapt to changing priorities - Excellent problem-solving skills and attention to detail - Cooperate with team members to achieve shared goals - Demonstrate creativity in finding solutions to customer issues - Comfortable with using technology and digital tools - Must have a reliable internet connection and a quiet workspace for remote work

Benefits: - Paid Time Off (PTO) - Relocation allowance for eligible employees - Retirement plan options - Opportunity to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: CIBC is an equal opportunity employer and is committed to building a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, disability, or any other characteristic protected by applicable laws.

If you are a customer-focused individual with a passion for helping others, apply now to join our team as a Remote Customer Care Assistant at CIBC in Toronto, Ontario. Don't miss out on this opportunity to grow in your career and make a positive impact in the banking industry. The deadline to apply is June 29, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.