Customer Care Assistant - Work from home

Job Description:

Scotiabank is currently seeking a Customer Care Assistant to work from home in Toronto, Ontario. This part-time position is at the Associate Level and requires a minimum of 4 years of experience in customer service or a related field. The ideal candidate will be resourceful and independent, with strong project management and leadership skills.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, and chat in a professional and efficient manner. 2. Provide accurate information and assistance to customers regarding products, services, and account inquiries. 3. Resolve customer complaints and issues in a timely and effective manner. 4. Work collaboratively with team members and other departments to ensure customer satisfaction. 5. Maintain detailed records of customer interactions and transactions. 6. Assist with special projects and initiatives as needed to support the customer care team.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or a related field. 2. 4 years of experience in customer service or a similar role. 3. Excellent communication and interpersonal skills. 4. Strong problem-solving abilities and attention to detail. 5. Ability to work independently and prioritize tasks effectively. 6. Proficiency in Microsoft Office suite and CRM software.

Benefits: 1. Relocation allowance for eligible candidates. 2. Gym membership subsidy. 3. Retirement plan options. 4. Opportunities for professional development and advancement within the organization.

Working Environment: At Scotiabank, we believe in recognizing and rewarding employees based on performance and merit. We foster a collaborative and inclusive work environment where employees are encouraged to learn and grow. Our commitment to diversity and inclusion is at the core of our values.

Equal Opportunity Statement: Scotiabank is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

Deadline to Apply: Interested candidates should submit their application by May 15, 2024. Only shortlisted candidates will be contacted for further information. Thank you for considering Scotiabank as your potential employer.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.