Customer Care Associate

Job Description:

We are currently seeking a Customer Care Associate to join our team at Ameren in Toronto, Ontario, CA. As an Associate Level position, this is a part-time role ideal for individuals with at least 4 years of experience in customer service.

Responsibilities: - Assist customers with inquiries and concerns through various communication channels including phone, email, and chat - Provide exceptional customer service by actively listening to customer needs and finding solutions to their problems - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to resolve customer issues in a timely manner - Stay up-to-date on company products and services to provide accurate information to customers - Continuously strive to improve customer satisfaction and exceed KPIs

Requirements: - Passionate about customer service and helping others - Adaptable to changing situations and able to work in a fast-paced environment - Strong emotional intelligence to effectively communicate with customers and colleagues - Innovative mindset to develop creative solutions to customer problems - Previous experience in a customer service role is a plus - Excellent communication skills, both written and verbal

Benefits: - Parental leave for new parents - Profit sharing opportunities - Paid sick leave for when you need to take time off for health reasons

Working Environment: At Ameren, we strive for excellence and uphold high standards in all our endeavors. Our team is dedicated to providing top-notch customer care and fostering a positive work environment for all employees.

Deadline to Apply: Please submit your application by June 26, 2024.

Equal Opportunity Statement: Ameren is an equal opportunity employer and welcomes all qualified individuals to apply for our job openings regardless of race, gender, age, religion, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.