Customer Care Associate

As a Customer Care Associate at Western Refining in Montreal, Quebec, CA, you will play a crucial role in ensuring customer satisfaction and building strong relationships with clients. This part-time position at the Associate level requires a minimum of 4 years of experience in customer service.

Responsibilities: - Respond to customer inquiries and provide assistance in a timely and professional manner - Handle customer complaints and find suitable solutions to ensure customer retention - Build rapport with customers through effective communication and problem-solving skills - Collaborate with other departments to escalate and resolve customer issues - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Proactively identify areas for improvement in customer service processes and implement solutions

Requirements: - Motivated and passionate individual with a strong desire to provide excellent customer service - Demonstrated experience in people management and emotional intelligence - Excellent communication skills both written and verbal - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required; college degree preferred

Benefits: - Joining bonus for new hires - Free food provided during shifts - Paid overtime opportunities - Work environment that promotes work-life balance and employee well-being

Deadline to apply: June 29, 2024

Equal Opportunity Statement: Western Refining is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. We are committed to diversity and inclusion in the workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.