Customer Care Manager

Job Description:

Darden Restaurants is seeking a dynamic and experienced Customer Care Manager to join our team in Vancouver, British Columbia, CA. In this mid-to-senior level role, the Customer Care Manager will be responsible for overseeing all aspects of customer care and ensuring the highest level of satisfaction for our valued guests. This part-time position requires a minimum of 8 years of experience in a customer service management role.

Responsibilities: - Develop and implement strategies to enhance the overall customer experience - Monitor customer satisfaction levels and implement improvement initiatives as needed - Manage a team of customer care representatives and provide guidance and support - Analyze customer feedback and data to identify trends and areas for improvement - Collaborate with other departments to ensure seamless customer interactions - Resolve escalated customer issues in a timely and efficient manner - Prepare reports and presentations to communicate customer care metrics and goals - Stay informed on industry trends and best practices in customer service

Requirements: - 8+ years of experience in customer service management - Driven and independent personality traits - Strong strategic planning and cooperation skills - Excellent communication and interpersonal abilities - Ability to analyze data and make data-driven decisions - Bachelor's degree in Business Administration or a related field (preferred) - Experience working in the food service industry (preferred)

Benefits: - Training & professional development opportunities - Relocation allowance for qualified candidates - Remote work flexibility - Competitive salary and benefits package

Working Environment: The Customer Care Manager will work in a collaborative and data-driven environment, leveraging insights from customer data to inform decisions and drive strategic initiatives. Our team values innovation, teamwork, and a customer-centric approach to business.

Equal Opportunity Statement: Darden Restaurants is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.