Remote Customer Care Manager

Job Description:

As a Remote Customer Care Manager at NCR, you will be responsible for overseeing the customer care operations for our clients in Vancouver, British Columbia, Canada. This part-time position requires a mid-to-senior level of experience, with a minimum of 8 years in a related role.

Responsibilities: - Manage a team of remote customer care representatives, ensuring they provide excellent service to clients - Develop strategies to improve customer satisfaction and retention - Handle escalated customer issues and complaints in a timely and professional manner - Analyze data and metrics to identify areas for improvement and implement solutions - Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience - Monitor performance of team members and provide feedback and coaching as needed - Stay up to date on industry trends and best practices in customer care

Requirements: - Previous experience in a customer care management role - Strong leadership and communication skills - Excellent problem-solving and decision-making abilities - Ability to work independently and remotely - Hardworking and driven personality - Strong negotiation skills - Visa sponsorship available for qualified candidates

Benefits: - Medical coverage - Life insurance - Visa sponsorship - Opportunity to be part of a company that pioneers change and sets industry benchmarks

Equal Opportunity Statement: NCR is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: June 12, 2024

Join NCR and make a difference in the world of customer care management!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.