Customer Care Manager

Job Description:

Fluor is seeking a part-time Customer Care Manager to join our team in Montreal, Quebec. As a Customer Care Manager, you will be responsible for overseeing the customer service team and ensuring that all customer inquiries and concerns are addressed in a timely and efficient manner.

Responsibilities: - Manage a team of customer service representatives and ensure they are providing exceptional service to all customers - Develop and implement customer service policies and procedures to improve the overall customer experience - Monitor customer feedback and resolve any issues or complaints in a prompt and professional manner - Analyze customer data and trends to identify areas for improvement and implement strategies to enhance customer satisfaction - Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience - Conduct regular training sessions for the customer service team to enhance their skills and knowledge - Prepare and present reports on customer service performance to senior management

Requirements: - 5 years of experience in a customer service management role - Confident and passionate individual with strong communication skills - Emotional intelligence and analytical skills - Experience with CRM software and other customer service tools - Bachelor's degree in Business Administration or related field preferred

Benefits: - Travel opportunities - Retirement plan - Gym membership

Working Environment: At Fluor, we embrace diversity and create an inclusive culture that values and respects all perspectives. We are committed to providing equal opportunities for all employees and creating a supportive and inclusive work environment.

Equal Opportunity Statement: Fluor is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse workforce and promoting a culture of inclusion and respect. All qualified applicants will receive consideration for employment without regard to their protected status.

Deadline to apply: 2024-07-04

If you meet the requirements for this position and are ready to take on the challenge of leading our customer care team, we encourage you to apply today. Join Fluor and be part of a dynamic team that values customer satisfaction and continuous improvement.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.