Customer Care Manager

Job Description:

We are looking for a Customer Care Manager to join our team at TIAA in Toronto, Ontario. As a Customer Care Manager, you will be responsible for overseeing the customer service team and ensuring that our clients receive exceptional support and assistance. This is a part-time position at a mid-to-senior level, requiring at least 7 years of experience in customer service.

Responsibilities: 1. Manage and lead the customer service team to deliver high-quality support to clients. 2. Develop and implement customer care strategies to improve overall customer satisfaction. 3. Handle escalated customer inquiries and issues in a timely and efficient manner. 4. Monitor customer care metrics and KPIs to track team performance and identify areas for improvement. 5. Collaborate with other departments to ensure a seamless customer experience. 6. Train and mentor customer service representatives to enhance their skills and performance. 7. Stay up-to-date with industry trends and best practices in customer service.

Requirements: 1. Bachelor's degree in business administration or related field. 2. Proven experience in a customer service management role. 3. Excellent communication and interpersonal skills. 4. Dedicated and motivated with a strong customer focus. 5. Strong time management and project management skills. 6. Ability to work under pressure and handle multiple tasks simultaneously.

Benefits: 1. Dental insurance 2. Employee discounts 3. Disability insurance

Working Environment: At TIAA, we embrace creativity in a culture that values fresh ideas and inventive solutions. We encourage our team members to think outside the box and bring innovative ideas to the table. Our working environment is dynamic, collaborative, and supportive, providing ample opportunities for professional growth and development.

Equal Opportunity Statement: TIAA is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.