Customer Care Manager - Work from home

Job Description:

Health Net is seeking a talented and experienced Customer Care Manager to join our team on a part-time basis, working from home in Toronto, Ontario. As a mid-to-senior level position, we are looking for an individual with at least 6 years of experience in customer care management.

Responsibilities: - Manage a team of customer care representatives, providing guidance, support, and leadership to ensure exceptional customer service delivery. - Develop and implement strategies to improve customer satisfaction and retention rates. - Monitor and analyze customer feedback to identify areas for improvement and implement solutions. - Handle escalated customer complaints and issues, resolving them in a timely and satisfactory manner. - Collaborate with other departments to ensure a seamless customer experience across all touchpoints. - Conduct regular performance reviews and provide ongoing training and development opportunities for team members.

Requirements: - Resilient and confident personality traits to effectively lead and motivate a team. - Strong planning and leadership skills to drive team performance and achieve business objectives. - Excellent communication and interpersonal skills to interact with customers and team members effectively. - Proven experience in customer care management, with a track record of improving customer satisfaction and retention rates. - Bachelor's degree in business administration or a related field is preferred.

Benefits: - Relocation allowance for eligible candidates. - Life insurance coverage for peace of mind. - Travel and spending expenses covered for work-related activities.

Working Environment: At Health Net, we are committed to promoting diversity and inclusivity in the workplace. As a Customer Care Manager, you will play a key role in creating a culture of belonging where every team member feels valued and respected.

Equal Opportunity Statement: Health Net is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We welcome and encourage applications from individuals of all backgrounds and experiences.

Deadline to apply: May 11, 2024

Join Health Net today and make a meaningful impact in the healthcare industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.