Customer Care Manager - Work from home

Job Description:

Kinder Morgan is seeking a motivated and driven Customer Care Manager to join our team on a part-time basis, working from home in Montreal, Quebec, Canada. As a mid-to-senior level professional with at least 6 years of experience in customer care management, you will be responsible for overseeing and improving our customer care operations to ensure the highest level of satisfaction for our clients.

Responsibilities: - Develop and implement customer care strategies to enhance customer satisfaction and loyalty. - Manage a team of customer care representatives, providing guidance and support to ensure a high level of performance. - Handle escalated customer issues and complaints, resolving them in a timely and effective manner. - Analyze customer feedback and data to identify trends and areas for improvement. - Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience. - Prepare and present reports on customer care metrics and KPIs to senior management.

Requirements: - Bachelor's degree in Business Administration or a related field. - Proven experience in customer care management, with a minimum of 6 years in a similar role. - Strong problem-solving skills and the ability to think creatively to find solutions. - Excellent presentation skills and the ability to communicate effectively with both clients and team members. - Proficiency in using customer relationship management (CRM) software and other relevant tools. - Ability to work independently and remotely, with a high level of self-motivation and discipline.

Personality traits: Motivated, driven Soft skills: Problem-solving, presentation

Benefits: - Vision insurance - Free food - Travel & spending expenses

Working Environment: At Kinder Morgan, we embrace creativity in a culture that values fresh ideas and inventive solutions. We encourage our employees to think outside the box and contribute innovative solutions to the challenges we face in the customer care department.

Deadline to apply: July 13, 2024

Equal Opportunity Statement: Kinder Morgan is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.