Customer Care Representative

Job Description: Quanta Services is seeking a part-time Customer Care Representative to join our team in Montreal, Quebec. As an entry-level position, we are looking for individuals with at least 1 year of experience in customer service or a related field. The ideal candidate will be confident, independent, and possess strong research and critical thinking skills.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide product information, troubleshoot issues, and resolve customer complaints effectively - Process orders, returns, and exchanges accurately in our system - Collaborate with other departments to ensure customer satisfaction and problem resolution - Maintain a high level of professionalism and empathy when interacting with customers - Stay up to date on company products, services, and policies to provide accurate information to customers

Requirements: - 1 year of experience in customer service or a related field - Strong communication and interpersonal skills - Ability to work independently and prioritize tasks effectively - Proficient in using CRM software and Microsoft Office Suite - High school diploma or equivalent required - Fluency in English and French is preferred

Benefits: - Free food provided during working hours - Parental leave for eligible employees - Profit sharing opportunities based on company performance

Working Environment: At Quanta Services, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing exceptional customer service and support, and we value collaboration, creativity, and continuous improvement.

Equal Opportunity Statement: Quanta Services is an equal opportunity employer and we welcome applications from all qualified individuals. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to apply: May 29, 2024

If you meet the requirements and are interested in joining our team as a Customer Care Representative, we encourage you to apply before the deadline. We look forward to reviewing your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.