Remote Customer Care Representative

Responsibilities: - Handle inbound and outbound customer service calls in a professional manner - Assist customers with account inquiries, troubleshooting, and resolving any issues - Document all customer interactions accurately and efficiently - Provide excellent customer service and ensure customer satisfaction - Utilize strategic planning to identify areas for improvement in customer care processes - Collaborate with other team members to achieve department goals - Meet or exceed performance standards set by the company - Stay up-to-date on product knowledge and company policies and procedures - Maintain a positive attitude and demeanor while interacting with customers

Requirements: - Minimum of 3 years of experience in customer service or a related field - Must be passionate and energetic about providing excellent customer care - Strong people management skills to effectively handle customer interactions - Ability to think strategically and plan for the future of customer care within the company - Excellent communication skills, both written and verbal - Proficient in using computer systems and software for customer service purposes - Ability to work in a fast-paced environment and multitask effectively - Must be detail-oriented and able to problem solve efficiently - High school diploma or equivalent required; college degree preferred

Equal Opportunity Statement: Navient is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.

Please note that the deadline to apply for this position is July 5, 2024. We offer vision insurance, profit sharing, and disability insurance as part of our benefits package. At Navient, we nurture an entrepreneurial atmosphere, even within an established organization, allowing our team members to thrive and grow in their careers. Join our team in Montreal, Quebec as a Remote Customer Care Representative and make a difference in the lives of our customers every day.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.