Remote Customer Care Representative

Job Description:

Teck Resources Limited is seeking a Remote Customer Care Representative to join our team in Toronto, Ontario, CA. As a part-time Associate Level position, the ideal candidate will have at least 3 years of experience in customer service or a related field. We are looking for passionate and hardworking individuals who possess strong problem-solving skills and adaptability.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and complaints with a focus on customer satisfaction - Provide product information, pricing, and order status to customers - Process orders, returns, and exchanges efficiently and accurately - Collaborate with other departments to address customer needs effectively - Maintain customer records and update databases with accurate information - Meet and exceed customer service goals and metrics - Build strong relationships with colleagues, clients, and partners

Requirements: - High school diploma or equivalent; some college or relevant certification preferred - 3+ years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities and adaptability to changing situations - Proficient in Microsoft Office and customer service software - Ability to work independently and as part of a team - Willingness to learn and adapt to new technologies and processes - Experience working in a remote environment is a plus

Benefits: - Joining Bonus - Parental leave - Disability insurance - Opportunities for advancement and professional development - Supportive and inclusive working environment

Application Deadline: July 7, 2024

Equal Opportunity Statement: Teck Resources Limited is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, ethnicity, gender, age, religion, disability, sexual orientation, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.