Customer Care Representative

Job Description:

FreshBooks is seeking a part-time Customer Care Representative to join our team in Montreal, Quebec. This position is at the Associate Level and requires a minimum of 2 years of experience in customer service. The ideal candidate will be confident and hardworking with strong leadership and emotional intelligence skills.

Responsibilities: - Handle customer inquiries via phone, email, and live chat in a timely and professional manner - Resolve customer issues and provide solutions to ensure customer satisfaction - Strive to exceed customer expectations and deliver delight in every interaction - Collaborate with other teams to escalate and resolve complex customer problems - Maintain accurate and detailed records of customer interactions and transactions - Stay up-to-date on product knowledge to provide accurate information to customers - Participate in training and professional development opportunities to enhance skills

Requirements: - 2+ years of experience in customer service - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and customer service software - Confidence and a positive attitude when dealing with customers

Benefits: - Company transportation - Employee discounts - Retirement plan

Working Environment: At FreshBooks, we focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing exceptional customer service and creating a positive experience for every customer interaction.

Equal Opportunity Statement: FreshBooks is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 14, 2024

Join our team at FreshBooks and help us provide world-class customer care to our valued customers. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.