Customer Care Representative - Work from home

Job Description:

O’Reilly Automotive is seeking a motivated and customer-focused individual to join our team as a Customer Care Representative working from home in Toronto, Ontario, Canada. As an entry-level position, no prior experience is required, but we are looking for someone who possesses the personality traits of resilience and independence. The successful candidate will have the opportunity to work part-time hours and will be responsible for providing top-notch customer service to our valued clients.

Responsibilities: - Answer inbound customer calls and respond to customer inquiries in a professional and timely manner - Assist customers with product information, pricing, and availability - Process orders, returns, and exchanges efficiently and accurately - Resolve customer complaints and issues with a positive attitude - Collaborate with other team members to ensure customer satisfaction and retention - Maintain a high level of knowledge about our products and services - Utilize innovative strategies to improve customer relationships and drive sales - Negotiate solutions with customers to ensure their needs are met

Requirements: - High school diploma or equivalent - Excellent communication and interpersonal skills - Ability to work independently and handle customer inquiries with confidence - Strong problem-solving and decision-making abilities - Proficient in Microsoft Office and basic computer skills - Must have a dedicated workspace and reliable internet connection - The ability to work flexible hours, including evenings and weekends

Benefits: - Travel opportunities for top performers - Parental leave for new parents - Dental insurance coverage - Opportunities for career advancement within the company

Working Environment: At O’Reilly Automotive, we foster a culture of innovation and encourage calculated risk-taking to drive progress and success. Our team is empowered to think creatively and bring new ideas to the table. We value diversity and inclusion in the workplace and strive to create an environment where all employees feel supported and valued.

Equal Opportunity Statement: O’Reilly Automotive is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce and encourage individuals of all backgrounds to apply.

Deadline to Apply: May 22, 2024

If you are a motivated and customer-focused individual with a passion for providing excellent customer service, we want to hear from you! Apply now to join the O’Reilly Automotive team as a Customer Care Representative working from home in Toronto, Ontario, Canada.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.