Remote Customer Care Specialist

Job Description:

First American Financial is seeking a Remote Customer Care Specialist to join our team in Vancouver, British Columbia, CA. This part-time position is ideal for entry-level candidates with at least 1 year of experience in customer service. As a Customer Care Specialist, you will be responsible for providing excellent support to our customers, addressing their inquiries, resolving issues, and ensuring overall customer satisfaction.

Responsibilities: - Responding to customer inquiries and providing information about our products and services - Resolving customer complaints and issues in a timely and professional manner - Escalating unresolved problems to the appropriate department or supervisor - Documenting all customer interactions and maintaining accurate records - Collaborating with other team members to improve customer experience and service delivery - Meeting and exceeding customer service goals and objectives

Requirements: - High school diploma or equivalent - Strong communication skills, both verbal and written - Ability to multi-task and work in a fast-paced environment - Excellent problem-solving skills and attention to detail - Resilient and able to handle challenging situations with a positive attitude - Passionate about providing exceptional customer service - Analytical mindset and ability to analyze customer needs and preferences - Proficiency in people management and interpersonal skills

Benefits: - Vision insurance - Profit sharing - Travel & spending expenses - Support employees in their personal and professional development

Equal Opportunity Statement: First American Financial is an equal opportunity employer and is committed to diversity in the workplace. We encourage all qualified candidates to apply, regardless of race, gender, age, religion, sexual orientation, or disability status.

Deadline to apply: April 29, 2024

If you meet the requirements and are interested in this exciting opportunity to join our team as a Remote Customer Care Specialist, we look forward to receiving your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.