Remote Customer Care Specialist

Job Description:

JetBlue Airways is seeking a Remote Customer Care Specialist to join our team in Montreal, Quebec. As a part-time Associate Level position, the ideal candidate will have at least 3 years of experience in customer service and be driven and hardworking individual with exceptional problem-solving and project management skills.

Responsibilities: - Provide excellent customer service through various channels, including phone, email, and chat - Assist customers with booking flights, making changes to reservations, and resolving issues - Handle customer complaints and escalations in a timely and professional manner - Collaborate with other departments to ensure a seamless customer experience - Identify opportunities for process improvement and efficiency gains - Keep accurate records of customer interactions and transactions - Stay up to date on company policies and procedures - Adhere to JetBlue Airways' customer service standards and guidelines

Requirements: - Minimum of 3 years of experience in customer service - Driven and hardworking individual with excellent communication skills - Strong problem-solving and project management skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer service software - Flexibility to work evenings, weekends, and holidays as needed

Benefits: - Remote work flexibility - Disability insurance - Travel opportunities

Working Environment: At JetBlue Airways, we are dedicated to understanding and exceeding customer expectations. We strive to create a positive and supportive working environment where employees can thrive and grow in their careers.

Deadline to apply: May 18, 2024

Equal Opportunity Statement: JetBlue Airways is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.