Customer Care Specialist

Job Description:

Symantec, a leading cybersecurity company, is seeking a part-time Customer Care Specialist to join our team in Vancouver, British Columbia. This role is at the Associate level and requires a minimum of 3 years of experience in a customer service or related field.

Responsibilities: - Provide excellent customer service and support to clients through various communication channels, including phone, email, and chat - Resolve customer inquiries and issues in a timely and professional manner - Escalate complex problems to the appropriate department for resolution - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure customer satisfaction and retention - Stay up-to-date on product knowledge and industry trends to provide relevant support to customers - Contribute to the continuous improvement of customer care processes and procedures

Requirements: - Strong communication skills, both written and verbal - Ability to work independently and as part of a team - Reliable and hardworking with a strong work ethic - Excellent persuasion and project management skills - Experience with CRM software and help desk systems is a plus

Benefits: - Travel opportunities for training and conferences - Profit sharing opportunities based on performance - Visa sponsorship for eligible candidates

Working Environment: At Symantec, we believe in fostering autonomy and independence in our employees. We trust our team members to excel in their roles and provide the support and resources needed to succeed.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: Symantec is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.