Customer Care Specialist - Work from home

Job Description:

Avis Budget Group is seeking a Customer Care Specialist to join our team. This is a part-time, entry-level position that allows you to work from the comfort of your home in Montreal, Quebec, CA. As a Customer Care Specialist, you will be responsible for providing top-notch customer service to our clients, handling inquiries, and resolving any issues they may have.

Responsibilities: 1. Answering customer inquiries via phone, email, and chat in a timely and professional manner. 2. Resolving customer complaints and issues with empathy and efficiency. 3. Processing reservations, cancellations, and modifications accurately. 4. Collaborating with other team members to ensure customer satisfaction. 5. Maintaining accurate records of customer interactions and transactions. 6. Following up with customers to ensure their concerns have been addressed satisfactorily. 7. Identifying opportunities to upsell products and services to customers.

Requirements: 1. Minimum of 1 year of customer service experience. 2. Hardworking and dedicated personality traits. 3. Strong cooperation and leadership skills. 4. Excellent communication and problem-solving abilities. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office and CRM software. 7. High school diploma or equivalent.

Benefits: 1. Travel & spending expenses coverage. 2. Paid overtime opportunities. 3. Company-provided equipment for remote work.

Working Environment: At Avis Budget Group, we foster an environment where technology is leveraged to drive innovation and efficiency. As a Customer Care Specialist, you will have access to cutting-edge tools and resources to excel in your role.

Equal Opportunity Statement: Avis Budget Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: June 29, 2024

If you meet the requirements and are ready to provide exceptional customer care from home, we encourage you to apply for the Customer Care Specialist position with Avis Budget Group. Join us in delivering outstanding service and enhancing the customer experience for our clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.