Customer Service Assistant

Job Description:

Western & Southern Financial Group is seeking a part-time Customer Service Assistant to join our team in Vancouver, British Columbia, CA. This entry-level position requires at least 1 year of experience in a customer service role. As a Customer Service Assistant, you will be responsible for providing support to our customers and assisting with various administrative tasks.

Responsibilities: - Respond to customer inquiries via phone, email, and in-person - Process customer orders and returns efficiently and accurately - Assist customers with product information and recommendations - Resolve customer complaints in a professional and timely manner - Maintain customer records and update information as needed - Collaborate with other departments to ensure excellent customer service experience - Provide general administrative support as needed

Requirements: - Energetic and independent personality traits - Strong persuasion and people management skills - Ability to multitask and prioritize tasks effectively - Excellent communication and customer service skills - Proficiency in Microsoft Office suite - High school diploma or equivalent - Must be able to work in a fast-paced environment and handle stress well

Benefits: - Dental insurance - Remote work flexibility - Training and professional development opportunities - Competitive salary

Working Environment: As a Customer Service Assistant at Western & Southern Financial Group, you will have the opportunity to leverage data to inform decisions and drive strategic initiatives. Our team values collaboration, innovation, and continuous improvement.

Deadline to Apply: Please submit your application by May 2, 2024.

Equal Opportunity Statement: Western & Southern Financial Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.