Customer Service Assistant

Job Description:

Discovery Communications is seeking a Customer Service Assistant to join our team in Montreal, Quebec. As a part-time Associate Level role, this position requires a minimum of 3 years of experience in customer service. We are looking for a reliable and resourceful individual who excels in negotiation and decision-making.

Responsibilities: 1. Provide exceptional customer service to clients via phone, email, and in-person interactions. 2. Assist customers with inquiries, requests, and complaints in a timely and professional manner. 3. Handle billing and payment processing accurately and efficiently. 4. Collaborate with other departments to resolve customer issues and ensure customer satisfaction. 5. Maintain accurate records of customer interactions and transactions. 6. Assist in identifying opportunities for improving customer service processes. 7. Stay updated on product and service offerings to effectively assist customers.

Requirements: 1. Minimum of 3 years of experience in customer service. 2. Strong negotiation skills and ability to make decisions independently. 3. Excellent communication and interpersonal skills. 4. Proficient in Microsoft Office Suite and CRM software. 5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 6. High school diploma or equivalent required; Bachelor's degree preferred.

Benefits: 1. Gym membership to promote a healthy work-life balance. 2. Disability insurance to protect employees in case of illness or injury. 3. Dental insurance for comprehensive oral health care coverage.

Working Environment: At Discovery Communications, we pride ourselves on creating a collaborative and inclusive working environment that transcends borders. Our company promotes diversity and teamwork on a global scale, providing employees with opportunities for growth and development.

Deadline to Apply: May 22, 2024

Equal Opportunity Statement: Discovery Communications is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.