Customer Service Associate

Job Description:

League is seeking a motivated and adaptable Customer Service Associate to join our team in Vancouver, British Columbia. As a Customer Service Associate, you will be responsible for providing exceptional customer service to our clients and ensuring their inquiries are addressed in a timely and efficient manner.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a professional and courteous manner - Assist customers with product information, pricing, and order processing - Resolve customer complaints and issues in a timely and effective manner - Coordinate with other departments to address customer needs and provide solutions - Maintain accurate customer records and update information as needed - Work collaboratively with team members to achieve customer satisfaction goals - Stay up-to-date on product knowledge and industry trends - Identify opportunities for process improvement and provide feedback to management - Adhere to company policies and procedures at all times

Requirements: - 3 years of experience in customer service or a related field - Strong communication skills and a customer-focused mindset - Ability to analyze customer needs and provide solutions - Team player with excellent interpersonal skills - Ability to work in a fast-paced environment and manage multiple tasks simultaneously - Motivated and adaptable with a positive attitude - Proficient in Microsoft Office suite and CRM software - High school diploma or equivalent required; associate's or bachelor's degree preferred

Personality Traits: Motivated, Adaptable Soft Skills: Analysis, Teamwork

Benefits: - Paid overtime - Training & professional development opportunities - Remote work flexibility

Working Environment: At League, we value collaboration and teamwork on a global scale. Our company transcends borders and fosters an inclusive and diverse working environment where every team member has the opportunity to grow and succeed.

Deadline to Apply: 2024-04-15

Equal Opportunity Statement: League is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.