Customer Service Associate

Job Description:

Citigroup is currently seeking a dedicated and adaptable Customer Service Associate to join our team in Montreal, Quebec. As a Customer Service Associate at Citigroup, you will be responsible for providing exceptional customer service to our clients, resolving inquiries and issues in a timely and professional manner. This part-time position is at the Associate Level and requires a minimum of 3 years of experience in customer service.

Responsibilities: - Communicate with customers via phone, email, and chat to address their concerns and provide solutions - Process customer orders, returns, and exchanges accurately and efficiently - Work closely with other team members to ensure a seamless customer experience - Document customer interactions and feedback to improve service quality - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Handle escalations with grace and professionalism - Identify opportunities for process improvements to enhance the customer experience

Requirements: - 3+ years of experience in customer service - Excellent communication skills - Strong emotional intelligence to empathize with customers and provide personalized service - Ability to think creatively and innovate solutions to customer issues - Strong attention to detail and problem-solving skills - Ability to work well in a fast-paced environment - Customer-focused mindset with a passion for delivering exceptional service - Must be adaptable to changing circumstances and prioritize tasks effectively

Personality Traits: - Dedicated - Adaptable

Soft Skills: - Emotional intelligence - Innovation

Benefits: - Joining Bonus - Paid Time Off (PTO) - Gym membership

Working Environment: At Citigroup, we strive for a harmonious workplace where collaboration and respect prevail. Our team values diversity and inclusion, and works together to achieve our goals in a supportive environment.

Deadline to apply: 2024-05-18

Equal Opportunity Statement: Citigroup is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.