Remote Customer Service Associate

Job Description:

We are looking for a Remote Customer Service Associate to join our team at Citizens Financial Group in Toronto, Ontario, CA. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer service. The successful candidate will possess resilience and dedication, as well as the ability to cooperate with team members and plan effectively.

Responsibilities: 1. Provide exceptional customer service through phone, email, and live chat communications. 2. Assist customers with inquiries, account management, and issue resolution. 3. Utilize CRM systems to document customer interactions and maintain accurate records. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Participate in training sessions and professional development opportunities to enhance skills and knowledge.

Requirements: 1. 4 years of experience in customer service. 2. Resilient and dedicated personality traits. 3. Strong cooperation and planning skills. 4. Excellent communication and interpersonal abilities. 5. Ability to prioritize and manage multiple tasks efficiently. 6. Proficiency in Microsoft Office and CRM software.

Benefits: - Disability insurance - Remote work flexibility - Gym membership

Working Environment: As a Remote Customer Service Associate at Citizens Financial Group, you will thrive in an energetic and rapidly evolving work setting. Our team values collaboration, innovation, and a customer-centric approach to service delivery.

Deadline to Apply: 2024-05-14

Equal Opportunity Statement: Citizens Financial Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.